Rassoul shipping and delivery
Rassoul Shipping and Delivery Policy
Last updated: January 2026
Learn about Rassoul Shipping and Delivery Policy options for frozen food orders, including delivery areas, timings and handling.
At Rassoul, we deliver freshly frozen, handmade Eastern European food directly to your door - safely, locally, and always with care.
📍 Delivery Area
We currently deliver across North and North-West London, including:
N1–N22, NW1–NW11, EN1–EN11 and HA8 postcodes.
If your postcode is outside this area, our checkout will let you know automatically.
🕒 Delivery Schedule
We deliver Monday to Saturday, excluding bank holidays.
We do not operate same-day delivery. Once your order is confirmed, you’ll receive an email confirming your delivery day and chosen time slot.
❄️ Frozen Product Handling
All Rassoul products are delivered freshly frozen.
To ensure quality and safety:
- Please place your order directly into the freezer upon delivery.
- Avoid leaving products at room temperature.
We cannot refund or replace items that have thawed due to unattended or delayed receipt.
💸 Delivery Fees
- Free delivery for orders over £50.
- £4.99 flat delivery fee for smaller orders.
Your delivery fee (if any) will be shown clearly at checkout before you pay.
🚪 Delivery Method
Deliveries are handled directly by the Rassoul team - not by third-party couriers - to maintain frozen product integrity.
We deliver to residential addresses and selected business premises within our service area.
📦 Missed Deliveries
If no one is available to receive your order and no safe place was specified:
- We will contact you by phone or message immediately.
- If re-delivery is required, it may incur a re-delivery fee.
- Due to the perishable nature of frozen food, we cannot refund missed deliveries that cannot be re-attempted the same day.
🚫 Incorrect or Incomplete Addresses
Please double-check your delivery details before checkout.
We cannot refund or replace items delivered to incorrect or incomplete addresses provided by the customer.
💬 Delivery Issues or Concerns
If your delivery:
- hasn’t arrived within the expected window,
- arrived damaged, partially missing, or defrosted,
please contact us within 24 hours at help@rassoul.co.uk. Include your order number, description, and clear photos. We’ll assess promptly and offer a replacement or refund, depending on the situation.
🧾 Order Cut-off & Cancellations
Because our products are frozen and prepared to order, we begin packing soon after purchase. If you need to cancel or change your order, contact us before 9:00 AM on your delivery day. Once your order is dispatched, changes and cancellations are no longer possible.
🍳 Questions?
We’re always happy to help!
Contact: help@rassoul.co.uk, Follow: @rassoul.kitchen
